Return Policy
ADD Software, LLC values our customers and is committed to ensuring your complete satisfaction with our digital products. Please review our return policy to understand how we handle returns and exchanges.
General Terms
Due to the nature of digital products, ADD Software, LLC does not accept returns or offer refunds for purchased items. All sales are final, and we strongly encourage you to thoroughly review the product description and system requirements before making a purchase.
Exceptions to the Return Policy
In rare cases, if a product is found to be defective, not as described, or fails to function as intended, we may consider a return or exchange. To initiate a return, please follow these steps:
- Contact Our Support Team: Please email us at [email protected] with your order number and a brief description of the issue. We aim to respond within 24 hours.
- Provide Evidence: You may need to provide screenshots or other evidence that supports your claim. Please attach any necessary materials to your email.
Return Process
Once you contact our support team and your request is approved, we will provide instructions for the return. Please note that processing refunds may take 5 to 10 business days after your request has been processed.
Disclaimer
ADD Software, LLC is not liable for any losses or damages resulting from the use or inability to use our products. Please carefully review the terms of use and system requirements before making a purchase.
Contact Information
If you have any questions about our return policy or would like to discuss your experience with ADD Software, LLC products, please contact us:
Email: [email protected]
Phone: +1 779-372-0184
Please review our policy carefully before making a purchase.
